Project Management

We are strong believers that sound project management is critical to delivering registration services effectively in today’s fast-paced exposition environment. We treat your event as a project, using sophisticated methods and applications to ensure we deliver on your expectations.

• Dedicated registration project manager assigned to your account
• Dedicated show team assigned to your account
• Multi-layered management team to assist show team

Onboarding and Show Set-up

• Strategic and thorough specification gathering
• Custom registration solution development
• Detailed project plan

Consultation

• Expert registration advice
• Best practices in all areas of registration
• Unwavering support

Ticketing

• Dashboards
• Alerts
• Service-level Agreement (SLA) management
• Ticket tracking
• Performance measurement reporting

Monitoring

• Keep the project plan on track
• Prevent issues
• Improve productivity

Measurement

1. For Show Organizers
   1. Quick satisfaction survey sent after the registration website goes live
   2. In-depth satisfaction surveys sent after the close of the event
2. For Registrants
   1. Real-time wall monitor showing wait times and calls in queue
3. For Exhibitors Renting Lead Retrieval
   1. Quick satisfaction survey sent/provided after each email to our customer service call center
   2. Real-time wall monitor showing wait times and calls in queue