Customer Service

March 29, 2018
|By Designer User
  • Phone, email, LiveChat, and AI Chatbot 
  • Service over 300,000 registrants each year
  • Phone system that supports 46 inbound and outbound lines
  • All registrant inquiries are tracked and monitored using an integrated ticketing system
  • Call back feature
  • Auto-dialer software
  • Ability to link a registrant directly into the call service of the housing vendor 
  • Visitor has the option to leave an “Offline” Chat message